A sole Corppass admin leaving creates a continuity problem that should be addressed before the departure date. Identify who can arrange replacement administration, test the company’s required services and plan revocation of the departing person’s access. Do not solve the problem by sharing Singpass credentials.
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Map the role before the handover
GovTech describes Corppass as the authorisation system for business access to government digital services. Administrator status and a user’s permission to perform a particular transaction are different parts of that arrangement.
List the entity UEN, current administrators, relevant registered officer and upcoming filings. Identify which services depend on the departing person and whether an authorised colleague already has access. Our Corppass roles and authorisations guide provides the broader framework.
Arrange replacement administration through the supported route
Use the company’s actual Corppass administration and approval arrangements. If no authorised administrator remains, consult the current Corppass help process rather than attempting to use the former employee’s identity. A handover note saying “the password is in the drawer” is not an authority arrangement.
Corppass’s account termination guidance specifically warns when an individual is the entity’s last administrator. Treat that warning as a prompt to resolve continuity, not as evidence that pending government filings will be completed automatically.
Test the transactions that matter
After roles are properly assigned, have the replacement log in with their own credentials and check access to each required agency service. Confirm the entity and assigned role. Do not submit a real filing merely as an access test.
For example, a finance manager may be able to enter Corppass but still lack the specific role needed for a tax service. Conversely, someone with transaction access may not be able to administer users. Resolve those gaps before the only administrator leaves.
Use a dated handover checklist
- Upcoming filing dates, preparer and authorised submitter.
- Replacement administration and any required approval outcome.
- Service-by-service access checks by the replacement.
- Pending drafts, acknowledgements and documents needing handover.
- Third-party authorisations that should remain or be reviewed.
- Departure-day revocation and evidence that it was completed.
Our guide to managing government-service access explains the wider company setup. Keep that authorisation record separate from the employee’s operational handover of accounting files or company devices.
What if a filing deadline is close?
Tell the relevant officer and filing adviser promptly. Check the agency’s actual process and any available assistance for the specific situation. Do not assume an access problem extends a statutory deadline or makes another person authorised to submit.
Retain a concise record of who now administers access and when the departing person’s permissions were removed. Store identity and authentication information securely; the company handover file should contain responsibilities and outcomes, not personal passwords.
For related company questions, see our corporate records and compliance guides.
Never share a Singpass login in place of proper Corppass access. See the offences for letting others use your company account or Singpass.
Get help with company filing access and handovers
For accounting, tax or corporate records support, email [email protected] or WhatsApp +65 8501 7133. Tell us which company is involved, what has happened and the next deadline. We can help organise the records and coordinate the appropriate specialist review.
Willie Tan, Raffles Corporate Services